FREQUENTLY ASKED QUESTIONS
At DELTA Safety Training we regularly get questions about our training and exams. Do you have a question? Perhaps it is answered below. If this isn’t the case, please call us on +31 (0) 10 204 22 55. You can also email us at email@example.com
The questions are divided in the categories bellow. Click on a category to go to the correct part of the page:
– General questions
– Questions about the registration process
– Questions about exams / diplomas
– Questions about VCA
– Questions about SOG (SSVV training guide)
– Questions about Safety Passport / medical examination
– Other questions
1. Where are the courses given?
The courses are carried out at DELTA or at customer locations (in-company or on board).
DELTA Safety Training is located at:
Geyssendorfferweg 47, 3088 GJ, Rotterdam-Waalhaven, Port no. 2320.
DELTA Safety Training is easily accessible by car. On our contact page will find directions to our training center. There is plenty of parking space at the DELTA training center. Parking is free. If we use locations of partner companies for certain training courses, your consent will be asked first.
2. Accessibility by public transport?
There are two options:
- From Metro station Slinge or Rotterdam Zuidplein: Take Bus 68 towards ‘RDM Campus’ and get off at Anthony Fokkerweg bus stop. Geyssendorfferweg is one street further. Take it and after 4 minutes walk you will arrive at DELTA Safety Training.
- From Rotterdam Zuidplein: Take Bus 69 towards Waalhaven Industriegebied or towards Pernis Metro and get off at the Van Maasdijkweg bus stop. Geyssendorfferweg street is around the corner.
3. Are in-company training courses possible?
Yes, this is possible. However the location must be suitable for giving the course. You might need to have practical material there, e.g: a forklift. For more information you can call or e-mail us. DELTA Safety Training provides training courses at customer locations worldwide.
4. Where can I find the course dates?
The next scheduled starting dates of each course/training are shown on the right side of the product page. The product page is accessible via the menu ‘courses’.
You will also find our course calendar by clicking at the button ‘course planning’ at the bottom of the page. When you select the desired course, the available data becomes visible. When no data appears, you can always contact us to discuss the possibilities. We will then schedule a course date in consultation with you.
5. What are the course times?
Normally, a course day starts at 8:00 and ends at 16:00. For groups and in-company trainings these times can be adjusted and you decide them yourself. Trainings in evenings and weekends are also possible.
6. What are the booking conditions?
DELTA Safety Training offers you the possibility to change your participation in a course once free of charge, up to 5 working days before the course date. For a second change 50% of the course costs will be charged. Free of charge cancellation is possible up to 10 working days prior to the course date.
7. How can I pay for a course, training or exam?
The training and exams must be paid in advance. This can be done per bank, directly at the time of booking, but also in cash or per pin with our course administration .
8. Do I have to follow a basic course or the refresher course?
To follow certain refresher courses you must have followed the basic course, the refresher course is then meant to keep the certificate valid. This is the case, for example, with BHV and first aid courses. For certain SOG training courses such as forklift trucks, gas meters and flange connections, it depends on the experience that the participant has in the field. If the employee has little or no experience and / or has not previously obtained a certificate, the basic course has to be followed.
9. Am I required to bring an identity card to a course or exam?
You are legally required to carry an identity document with you. In case of various exams, you must show your proof of identity in order to participate.
10. Do I have to take PPE (Personal Protective Equipment) to a course / training?
Yes, but only if it is a practical training. The PPE you need to take with you differs per training. In the overview below you see for each course which PPE are mandatory for which courses.
|Respiratory protection *||Manhole guard|
Registration process / Course booking
1. How do I register for a course, training or exam?
You can register directly online for most courses. You can do this by clicking the “register” button on the desired course or by clicking the “register directly” button at the top of the page. In the screen that appears, you can enter all your details. After registration you will receive a notice of receipt.
You can always register by email at firstname.lastname@example.org , but when registering via the website, we immediately have all the information we need. You are therefore assured of a place on the course of your choice upon completion of your booking.
3. How long in advance do I have to register for a course?
This differs per course and is mainly dependent on the registration period required for the exam. For courses with a DELTA exam / certificate you can in principle register one day in advance, but availability is not guaranteed. For specific questions about application periods for courses with other exams / certificates you can always contact us by telephone or email. You can opt for a fixed course date or for a more flexible option. If you set the date and the course costs directly with your booking, we offer a discount. You will find all information about this during the booking process. You decide for yourself which conditions you choose.
4. Can I still cancel my applications?
DELTA wants to offer its customers flexibility. You can therefore cancel your booking free of charge up to 10 working days prior to the course date. You can also choose to move the participation free of charge up to 5 working days prior to the course, this can be done once. See the general conditions for more specific information about this. The general conditions are on the homepage of this site.
5. Do I automatically receive the teaching materials?
When you take a course with us you will receive the teaching materials at the start of the course day. When you only do an exam without a prior course with us, you will not receive any teaching material from us. It is then possible to purchase this teaching material separately from us.
Exam / diploma
1. When is the result of the exam known?
As soon as the result is known to us, we will send it to you via email. If your employer has provided you with the exam / training, he / she will receive the result. You can then ask your employer for your result. We strive to do this within 1 working day but this can sometimes take a few working days.
2. I passed my exam, when will I receive my diploma or certificate?
Some diplomas must first be processed by an external exam office, which can take a few days. If you need your diploma quickly, please let us know when you make your booking. You must have paid the course and exam costs before we send your diploma. We can inform you in advance about all deadlines, so you will not be surprised.
3. Is there an opportunity to take an exam when I am dyslexic or have trouble with reading comprehension?
It is possible for certain exams to take a pre-examination, an oral exam is not possible. Inform yourself about this via email@example.com.
4. What is the difference between DELTA and NIBHV certificate?
NIBHV has developed a specific program with requirements for BHV training and examinations. It is not legally required to do a BHV training according to this standard. Additional costs are attached to the NIBHV norm / diplomas. DELTA also offers its customers / course participants the opportunity to follow BHV training with a certificate of ‘DELTA Safety Training’. This means you comply with the rules set by the government and you are more profitable. You choose the type of emergency response that suits you.
1. In which languages can I take VCA exam?
Dutch, English, German, French, Polish, Portuguese, Turkish, Slovak, Hungarian, Romanian, Italian, Spanish and Lithuanian.
Languages from other European Union countries are also possible, only you have to take into account that the exam organization uses a minimum translation time of 3 weeks and charges translation costs. These other languages are: Bulgarian, Danish, Estonian, Finnish, Greek, Croatian, Latvian, Maltese, Slovenian, Czech and Swedish.
2. Is my VCA diploma also valid abroad?
Dutch, Belgian and German certificates and / or diplomas with a VCA word / image feature are mutually recognized.This does not apply to other countries and so a diploma Basic Safety-VCA or VOL-VCA must still be obtained.
3. Do I first have to obtain the Basic Safety VCA diploma before I can obtain the diploma safety for operational managers VOL VCA?
No, this is not necessary. This used to be the case, but this has changed.
4. When do I need a B-VCA or a VOL-VCA diploma?
If you have a managerial position or a ZZP there you should take a VOL-VCA course. In other cases Basic Safety VCA is sufficient. It may be that your employer wishes otherwise. Furthermore, a B-VCA or a VOL-VCA diploma is mandatory as of 1 January 2015 as entry requirement for participation in an SOG training or exam.
5. Is there an oral VCA exam
No, but you can take your Basic Safety VCA as a pre-examination exam.
SOG (SSVV training guide)
1. When do I need an SOG exam / certificate?
If you are going to work in the petrochemical industry, you must have an SOG certificate. SOG stands for SSVV training guide and in this guide a number of risky tasks have been defined, for which certificates have to be obtained. The SOG certificate is mandatory for employees of companies that work according to the SSVV “Hazardous Tasks” guide, which is a requirement for VCA-certified companies.
2. What is the difference between flange connections with or without protocol?
The certificate ‘Working on Flange connections’ is comparable with the ‘old’ certificate ‘Flange Mechanic Low Pressure’.The certificate ‘Working on Flange connections according to Protocol’ is ‘higher’ than the certificate ‘Working on Flange connections’. If a candidate has sufficient capacities, we recommend following the course ‘Working on Flange connections according to Protocol’. Then he or she can also work with torque wrenches and can then be used more widely.
3. Which entry requirements apply to participation in an SOG training or exam?
A B-VCA or a VOL-VCA diploma is mandatory as of 1 January 2015 as entry requirement for participation in an SOG training or exam.
4. Which VCA certificates are accepted for participation in an SOG training or exam?
– Dutch B-VCA and VOL-VCA diplomas registered in the Dutch Central Diploma Register.
– Belgian B-VCA and VOL-VCA diplomas registered in the Belgian diploma register
Note: SOG diplomas that accept a Belgian VCA diploma are not registered in the Dutch Central Diploma Register
Safety passport / medical examination
1. What kind of medical examination do I need?
Which inspection you may need depends on the type of training you are going to follow or the type of work that you are going to carry out, with the information of the training you will find out if and which inspection you need.
We can arrange the following inspections for you:
|Asbestos 1||Asbestos removal with ambient air dependent breathing air|
|Asbestos 2||Asbestos removal with ambient air independent breathing air|
|Soil remediation A||Overpressure cabin (eg crane operator or driver)|
|Soil remediation B||Respiratory protection (eg ground worker)|
|Soil remediation C||ambient air independent breathing air / compressed air (special cases)|
|Radiological||Radiological inspection / inspection NDO|
|Compressed air 1||Compressed air test + rest ECG|
|Compressed air 2||Compressed air test + exercise ECG|
|Offshore 1 NOGEPA||Standard Offshore inspection|
|Offshore 2||Offshore inspection for catering staff (including Faeces test)|
|Offshore 3||Offshore inspection for crane workers|
|Offshore 4||Offshore inspection for Emergency Responder (incl. INSP)|
|BID||Bi-deltoid measurement (shoulder measurement)|
|BRIN||Professional diver approval (incl. X-Thorax)|
|BRHER||Professional diver re-inspection|
2. I do not have a medical certificate, can I still participate in the course?
Yes, in some cases you can participate in certain training sessions with a completed ‘own health declaration’. In other cases, you will still have to present the medical certificate at the start otherwise participation is not possible. There are also many training courses that do not require ‘medical’ requirements.
3. What is the PSL security passport?
This is a numbered booklet of water and tear-resistant paper, identifying and documenting its holder. It contains all information in three languages to assess whether this ‘holder’ can – or may – perform certain activities, it describes knowledge, skills and job suitability.
4. I do not have a PSL booklet. Is this a problem?
No, this is not a problem, we can provide you with a new PSL booklet (see below). There are costs involved.
5. Is it possible to purchase a (new) security passport / PSL?
This is certainly possible, it costs € 12.50 excluding VAT and any shipping costs.
1. I am not satisfied with a training, what should I do?
We find it annoying if the training is not satisfactory and want to solve this in a good way. Fill out our complaint form and send it to firstname.lastname@example.org. We respond as soon as possible.